Q. Do I have to send my credit card details over the Internet to book a reservation?
A credit card is required for all reservations made via the secure acceptance of the payment gateway applied by nongkiau.com.

Q. Is your reservation processing secure?
For your protection, the reservation processing is handled on a secured server that encrypts your credit card information. Your credit card details are not stored on nongkiau.com.

Q. Do I need to pay for my booking as I book?
Yes, your credit card will be charged for the services you book. Cancellation policy as described below.

Q. Which credit cards can be used?
The following credit card types are generally accepted for reservations on nongkiau.com
• MasterCard
• Visa

Please remember your card must be enrolled in 3D secure (verified by Visa, MasterCard Securecode)


A booking is valid when you receive a confirmation email from us.


Your credit card will be charged when you book. However, we will issue a refund to you for cancellations within the conditions of our cancellation policy.


Bookings can be cancelled before 30 days prior to arrival. We transfer back via Paypal only. If you cancel in time, we will refund you, minus any fees occurred as a result of the transaction. These fees include bank transaction charges of 14% or more. Any cancellations done later will be charged in full.


Children younger than 6 y.o. who occupy the same room with their parents will not be charged . Children between 6-10 who stay with their parents will be charged for an extra breakfast at the menu price. Children above 10 are counted as adults and are required to sleep in their own beds. If children of any age requires an extra bed, it will be charged for in full.

Should you have any further questions regarding nongkiau.com’s terms of service, please fill out our contact form HERE.